Frequently Asked Questions
Residential Garage Door FAQs:
At Pinckard & Son Garage Doors, we know that garage door problems and upgrades often come with questions. Whether you’re dealing with a broken spring, considering a new garage door installation, or wondering how to maintain your current system, our goal is to make the process simple and stress-free.
Below, we’ve answered some of the most common questions our customers ask about garage door repair, replacement, openers, and maintenance. If you don’t see your question here, feel free to contact our team directly—we’re always happy to help.
Garage Door Repairs
How do I know if my garage door needs repair?
Common signs that your garage door needs professional repair include unusual noises, slow or uneven movement, difficulty opening or closing, sagging sections, or the door not responding to the opener. If your door appears off-track or won’t open at all, it’s best to stop using it and call a professional right away.
Is it safe to repair a garage door myself?
Garage doors have heavy components such as springs and cables that are under high tension. Attempting DIY repairs can be dangerous and may lead to serious injury or further damage. For safety and reliability, we recommend having all repairs handled by trained professionals.
How long does a typical garage door repair take?
Many garage door repairs can be completed in a single visit, often within one to two hours. The exact time depends on the issue, the availability of replacement parts, and the condition of the door.
Garage Door Installations & Replacements
When should I replace my garage door?
You may want to consider a replacement if your garage door is very old, has extensive damage, requires frequent repairs, or no longer meets your style or insulation needs. A new garage door can improve curb appeal, security, and energy efficiency.
What types of garage doors do you install?
Pinckard & Son Garage Doors installs a wide range of garage doors, including traditional steel doors, insulated doors, and modern or carriage-style options. We help customers choose a door that fits their home, budget, and functional needs.
How long does a garage door installation take?
Most garage door installations are completed in one day. Our team works efficiently while ensuring the door is properly installed, balanced, and tested for safe operation.
What is included in a garage door service visit?
During a garage door service visit, we can inspect how the door opens and closes, check its balance and safety features, and identify maintenance or repair needs. Regular service can help you catch issues before they disrupt everyday use.
What should I consider when choosing residential garage doors?
When choosing residential garage doors, consider your home’s style, the door’s material, insulation needs, and how you use your garage. We install options such as steel and insulated doors, along with traditional and carriage-style designs.
How long does garage door installation usually take?
Most garage door installation projects are completed in one day. We install and test the door to check that it is balanced and operating safely.
Garage Door Openers
How do I know if I need a new garage door opener?
If your garage door opener is noisy, unreliable, struggles to lift the door, or lacks modern safety features, it may be time for a replacement. Older openers may also be less secure and less efficient than newer models.
Do you install new garage door openers?
Yes, we install and replace garage door openers, including models with advanced features such as quiet operation, improved safety sensors, and remote or smart controls.
Can I use my garage door opener during a power outage?
Most standard garage door openers will not operate during a power outage. However, all garage doors are equipped with a manual release cord that allows you to open the door by hand when the power is out. Some newer garage door openers also offer battery backup systems, which allow the opener to function temporarily during outages.
Can I keep my existing door when replacing garage door openers?
In many cases, you may be able to keep your existing door when replacing garage door openers. We can assess the door and opener together to determine which options are suitable for your setup.
Maintenance & Safety
How often should I have my garage door serviced?
We recommend having your garage door professionally inspected and serviced at least once a year. Regular maintenance helps extend the life of your door, prevent unexpected breakdowns, and ensure safe operation.
What maintenance can homeowners do themselves?
Homeowners can perform basic maintenance such as keeping the tracks clean, visually inspecting cables and springs for damage, and testing the door’s balance and safety sensors. Any mechanical adjustments or repairs should be handled by a professional.
Are modern garage doors safe?
Yes, modern garage doors are designed with safety features such as photo-eye sensors and auto-reverse systems. Regular maintenance ensures these features continue to work properly and protect your family and property.
What should I do if my garage door will not close?
First, check whether anything is blocking the door’s path or the safety sensors. If the door still will not close, or it moves unevenly or makes unusual noises, stop using it and contact us about garage door repair.
Have More Questions?
Your garage door plays an important role in your home’s safety, convenience, and appearance. At Pinckard & Son Garage Doors, we’re committed to providing reliable repairs, professional installations, and honest guidance you can trust.
If you have additional questions or need garage door service,
contact a member of our team today. Our experienced team is ready to help keep your garage door operating smoothly and safely. We’re proud to serve homeowners in and around the
Southport,
Panama City,
Panama City Beach,
Mexico Beach, and
Lynn Haven, FL areas.





